A number of weeks in the past, Uncommon obtained the tragic information of the passing of Rob Ashby.
Rob was the stalwart of our customer support and help groups, caring for on-line security and safety throughout our studio and video games. Within the six years Rob was with us at Uncommon, he grew our customer support functionality for Sea of Thieves because it grew from pre-launch to the at-scale recreation it’s right now.
Though a non-public particular person, Rob was a good friend, colleague, mentor and crewmate to so many people at Uncommon, and equally to our accomplice groups. All of us thought the world of him, and the information of his passing has weighed heavy on us all. Rob was a form and considerate particular person; somebody who devoted his profession to the extremely necessary work that goes on behind-the-scenes to make video games what they’re.
In his 22 years in our business, Rob labored for a few of the largest names in gaming: Sony On-line Leisure, Blizzard, ZeniMax On-line and Jagex, earlier than he joined Uncommon in 2016. We all know that he can have made an influence on so lots of you in these twenty years, and we needed you — as his friends and ex-colleagues — to listen to the information from us instantly.
To recollect Rob is to recollect his kindness and his generosity — in his spirit and in the way in which he handled others. Rob was unfailingly type to those that labored round him and for him.
Veronica Heath remembers the early days of her profession at Uncommon, and a time she’d been requested to function on a weekly stream: “I used to be involved that my pirate would not look ‘seasoned’ sufficient to our neighborhood, as I might solely been taking part in a short time, however Rob got here to my rescue. He gave my character all of the cool stuff you would get on the time and helped me acquire a few ranges on my pirate earlier than I went on stream. It was such a small factor, however it made me smile after I considered my time realizing Rob.”
Mike Scrivens began his profession at Uncommon two years in the past, and remembers how “[Rob] supported me each time I wanted it, empowered me to be brave in decision-making and at all times had my again if issues did not go to plan. I am so grateful that I had the chance to work with him for the time that I did.”
Glenn Edwards shares related reminiscences of his time realizing Rob: “Rob was superb — at all times prepared to talk, whether or not it was about work, or tech, computer systems and gaming. He was at all times there to succeed in out to, and to provide recommendation on methods to take care of conditions. I completely loved my interactions and time spent with Rob, and I’ll miss that, and can miss him.”
Joe Neate remembers Rob as some of the supportive people he is ever labored with — “at all times leaning in to assist individuals throughout the studio, at all times readily available to guard our employees and our gamers in on-line areas, and at all times with that ‘positive, I can determine a method to assist resolve that’ perspective.”
He provides: “One of many issues that makes me smile probably the most when considering again is that he additionally had a very distinctive and joyful giggle. Whether or not within the halls of Uncommon or on group calls, you’d at all times hear it and it’d at all times make you smile.”
Those that work within the customer-facing facet of reside service video games know first-hand what an enormous privilege it’s to be amongst the communities they serve, but additionally that there will be troublesome moments, too. Jo Clifford, Senior Neighborhood Supervisor, remembers Rob as “an unimaginable drive for good — [he] shouldered a lot in his efforts to do the easiest for our gamers and people he labored with. He was the easiest of us.”
A Sea of Thieves moderator, xshirahx, echoed this, remembering Rob as an “absolute hero…irrespective of how dangerous issues bought, Rob was at all times there to place a cease to the insanity. He protected the moderation staff, the customer support staff and the devs with ardour and dedication. He made me really feel secure on this neighborhood from day one and I’ll miss him dearly.”
Rob took security extremely significantly — the protection of our gamers and our employees in equal measure.
One among our Uncommon staff members recounts a selected on-line incident that had left them feeling uneasy and unsafe. “Folks like Rob are the quiet champions of recreation dev, voluntarily shielding the remainder of us from the scary, terrible stuff that is on the market. He made me really feel prefer it was nonetheless secure to come back into work as a result of it was being dealt with appropriately. I hope Rob knew what an important position he and his staff play in serving to Uncommon make video games that may go on to vary peoples’ lives for the higher.”
Exterior of labor, Rob cherished know-how, gaming and residential cinema. Rob was at all times delighted to inform individuals in regards to the newest audio visible set-up he’d customised at dwelling, or to speak about his love of boats and quick motorbikes. Rob additionally adored his black cat, who made common appearances on video calls.
Rob epitomised our Uncommon tradition; in his kindness and his care and help for others, packaged up together with his wry smile, his sense of humour and his willingness to tackle a troublesome problem simply because it was the fitting factor to do. Rob’s ideas and values had been unshakeable, as was his calming presence. He was a rock for thus many, and a champion for everybody in his orbit. He will likely be very a lot missed at Uncommon.